Every iPhone comes with one year of repair coverage and up to two years of technical support. The AppleCare Protection Plan for iPhone extends your repair coverage to two years from the date of your iPhone purchase. Should your iPhone, Apple iPhone Bluetooth® handsfree headset, or included accessories require service under the plan, Apple will repair them or provide a replacement. Whether you use iPhone with a Mac or PC, just one phone call can help resolve most issues.
Coverage information
This comprehensive plan is available for all iPhone models within their one-year limited warranty. If you sell the covered iPhone before the AppleCare Protection Plan for iPhone expires, you may transfer the plan to the new owner. For each iPhone you want to cover, you must purchase a separate AppleCare Protection Plan for iPhone. Keep your Proof of Coverage document, the original iPhone sales receipt, and the AppleCare Protection Plan for iPhone receipt. Apple may require proof of purchase if any questions arise about the eligibility of your iPhone for the AppleCare Protection Plan.
Technical support options
If you experience difficulties with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/iphone. If you are not able to resolve the issue, AppleCare representatives can help troubleshoot your iPhone and its connection with iTunes. Apple technical support contact information and hours of operation are listed in the Quick Reference Guide. Under the AppleCare Protection Plan for iPhone, Apple offers the same complete service for both Mac and Windows users.
Hardware service
This plan extends repair and replacement service from the Apple one-year warranty to two years from your iPhone purchase date. This plan also extends service coverage to the iPhone battery when its capacity to hold an electrical charge has depleted fifty percent (50%) or more from its original specification.
Either the carry-in or direct mail-in service option may apply when you obtain service. Refer to the Quick Reference Guide for additional details about obtaining service. The replacement equipment that Apple provides as part of the repair or replacement service may be new, used, or refurbished.
1. iPhone comes with up to two years of technical support while subscribed to an AT&T wireless contract. AppleCare Protection. Plan benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction.
2. This plan extends your service coverage to two years from the date of your iPhone purchase. The plan must be purchased while
your iPhone is still under its original one-year warranty. Service coverage may be subject to certain restrictions.
3. See the enclosed AppleCare Protection Plan Terms and Conditions for complete details.
Quick Reference Guide
Try these simple steps before contacting Apple for help.
If you experience problems with your iPhone, try the troubleshooting steps on the iPhone Support website at www.apple.com/support/iphone. As a precaution, back up all content before you troubleshoot your iPhone.
Verify that you have the latest iTunes.
You can download the latest iTunes at www.apple.com/itunes/download. Visit the iPhone Support website. The iPhone Support website has links to service option availability, iPhone tutorial, discussions, and other resources to answer various “How-to” questions, which are available 24 hours a day at www.apple.com/support/iphone.
Contact Apple for more assistance.
If the steps in this guide do not resolve your issue, contact Apple. An Apple representative will askyou for your AppleCare Protection Plan for iPhone agreement number or your iPhone serial number,which is located on the back of your iPhone.
In the U.S.
800-My-iPhone (800-694-7466)
Seven days a week
8:00 A.M. to 8:00 P.M. Central time*
* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and international contact information at www.apple.com/contact/phone_contacts.html.
Terms and Conditions
Your AppleCare Protection Plan for iPhone (herein referred to as the “Plan”) is governed by these Terms and Conditions and constitutes your service contract with Apple Inc. as described in section 6.l below (“Apple”). Subject to these Terms and Conditions, your Plan covers defects for the Apple-branded iPhone product listed in your Plan’s Certificate or Proof of Coverage document (“Plan Confirmation”), an Apple-branded iPhone Bluetooth headset if owned by you and used with the covered iPhone and the hardware accessories that are contained in the covered iPhone’s original packaging (collectively the“Covered Equipment”). To obtain the Plan Confirmation you must register your Plan’s unique agreement or registration number (“Plan Agreement Number”) as described in the instructions included in the Plan’s packaging. Customers choosing the Auto-Registration option, where available, will automatically receive their Plan Confirmation. The duration of the Plan (“Coverage Period”) is for the period ending on the date specified in your Plan Confirmation. The price of the Plan is listed on the Plan’s original sales receipt. Apple may restrict service provided under this Plan to the Covered Equipment’s country of purchase.
1.Coverage
a. Scope of Coverage. Your coverage for defects begins on the date your Covered Equipment’s
Apple hardware warranty expires and terminates at the end of the Coverage Period (“Repair
Coverage Period”). Apple will, at its option, repair or replace the affected Covered Equipment,
if (i) during the Repair Coverage Period there is a defect in the Covered Equipment’s materials
or workmanship or, (ii) during the Coverage Period, the capacity of the covered iPhone
battery to hold an electrical charge has depleted fifty (50%) percent or more from its original
specification, (after being fully charged and the covered iPhone playing audio or video with
all settings reset). Apple will provide both parts and labor, but may require you to replace
certain readily installable parts yourself, as described below. Apple may provide replacement
product or parts that are manufactured from new or refurbished parts.
The replacement product or parts will be functionally equivalent to the replaced products or
parts and will assume the remaining coverage under the Plan. The products or parts that are
replaced become Apple’s property. Apple strongly advises you to record as a back up, data
and software residing or recorded in the Covered Equipment, before making the Covered
Equipment available for service.
b.Limitations. The Plan does not cover:
(i)Installation, removal or disposal of the Covered Equipment, or installation, removal,
repair, or maintenance of non-Covered Equipment (including accessories, attachments,
or other devices) or network or cellular service external to the Covered Equipment;
(ii) Damage to the Covered Equipment caused by accident, abuse, neglect, misuse
(including faulty installation, repair or maintenance by anyone other than Apple or an
Apple Authorized Service Provider), unauthorized modification, extreme environment
(including extreme temperature or humidity), extreme physical or electrical stress or
interference, fluctuation or surges of electrical power, lightning, static electricity, fire,
acts of God or other external causes;
(iii) Covered Equipment with a serial number that has been altered, defaced or removed;
(iv) Problems caused by a device that is not the Covered Equipment, including equipment
that is not Apple-branded, whether or not purchased at the same time as the Covered
Equipment;
(v) Service necessary to comply with the regulations of any government body or agency
arising after the date of this Plan;
(vi) Problems caused by the function of a network or cellular service or viruses or other
software problems introduced into the Covered Equipment;
(vii) Covered Equipment that has been lost or stolen. This Plan only covers Covered
Equipment that is returned to Apple in its entirety;
(viii) Cosmetic damage to the Covered Equipment including but not limited to scratches,
dents and broken plastic on ports;
(ix) Preventative maintenance on the Covered Equipment;
(x)The provision of replacement equipment during the period when the Covered
Equipment is being serviced;
(xi) Damage to, or loss of any software or data residing or recorded in the Covered
Equipment. When providing repair or replacement service, Apple will use reasonable
efforts to reinstall the Covered Equipment’s original software configuration and
subsequent update releases, but will not provide any recovery or transfer of software or
data contained on the serviced unit not originally included in the Covered Equipment;
(xii) Any support relating to software, data or media installed on the Covered Equipment; or
(xiii) Except as specifically provided herein, any other damages that do not arise from
defects in materials and workmanship or ordinary and customary usage of the Covered
Equipment.
c.Service Options. Apple may provide service through one or more of the following options:
(i)Carry-in service. Return the Covered Equipment requiring service to an Apple-owned
retail store location offering carry-in service. Service will be performed at the location,
or the store may send the Covered Equipment to an Apple repair service location to be
repaired. Once you are notified that service is complete, you will promptly retrieve the
product.
(ii) Direct mail-in service. If Apple determines that your Covered Equipment is eligible
for mail-in service, Apple will send you prepaid way bills (and if you no longer have
the original packaging, Apple may send you packaging material) and you will ship
the Covered Equipment to Apple’s repair service location in accordance with its
instructions. Once service is complete, the Apple repair service location will return the
Covered Equipment to you. Apple will pay for shipping to and from your location if all
instructions are followed.
(iii) Do-It-Yourself Parts service is available for many Covered Equipment parts or accessories,
allowing you to service your own product. If Do-It-Yourself Parts service is available in
the circumstances, the following process will apply.
(A) Do-It-Yourself Parts service where Apple requires return of the replaced part.
Apple may require a credit card authorization as security for the retail price of
the replacement part and applicable shipping costs. If you are unable to provide
credit card authorization, Do-It-Yourself Parts service may not be available to you
and Apple will offer alternative arrangements for service. Apple will ship you a
replacement part with installation instructions and any requirements for the return
of the replaced part. If you follow the instructions, Apple will cancel the credit card
authorization, so you will not be charged for the part and shipping to and from
your location. If you fail to return the replaced part as instructed, Apple will charge
the credit card for the authorized amount.
(B) Do-It-Yourself Parts service where Apple does not require return of the replaced
part. Apple will ship you free of charge a replacement part accompanied by
instructions on installation and any requirements for the disposal of the
replaced part.
(C) Apple is not responsible for any labor costs you incur relating to Do-It-Yourself
Parts service. Should you require further assistance, contact Apple at the toll-free
telephone number listed below.
Apple reserves the right to change the method by which Apple may provide repair
or replacement service to you, and your Covered Equipment’s eligibility to receive a
particular method of service. Service options, parts availability and response times
may vary.
d.Obtaining Repair or Replacement Service. To obtain service under this Plan, access the Apple
website (www.apple.com/support) or call the toll-free telephone number listed below.
Telephone numbers may vary according to your location. When accessing the website, follow
the instructions for requesting repair service provided by Apple. If calling, an Apple technical
support representative will answer, request your Plan Agreement Number, advise you and
determine what service is necessary for the Covered Equipment. All service is subject to
Apple’s prior approval. Location of service may vary due to your location. Keep your Plan
Confirmation document and the original sales receipt for your Covered Equipment and your
Plan. Proof of purchase may be required if there is any question as to your product’s eligibility
for Plan coverage.
2.Your Responsibilities
To receive service under the Plan, you agree to comply with the following:
a.Provide your Plan Agreement Number and serial number of the Covered Equipment;
b.Provide information about the symptoms and causes of the problems with the Covered
Equipment; and
c.Follow instructions Apple gives you, including but not limited to refraining from sending
Apple products and accessories that are not subject to repair or replacement service and
packing the Covered Equipment in accordance with shipping instructions.
3.Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, APPLE AND ITS EMPLOYEES AND
AGENTS WILL UNDER NO CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO COSTS OF
RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, PROFITS, REVENUE OR
ANTICIPATED SAVINGS, RESULTING FROM APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS EMPLOYEES
AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT OWNER ARISING UNDER THE PLAN SHALL
NOT EXCEED THE ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT WARRANT
THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED EQUIPMENT WITHOUT RISK TO OR LOSS
OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.
FOR CONSUMERS IN JURISDICTIONS WHO HAVE THE BENEFIT OF CONSUMER PROTECTION LAWS
OR REGULATIONS, THE BENEFITS CONFERRED BY THIS PLAN ARE IN ADDITION TO ALL RIGHTS AND
REMEDIES PROVIDED UNDER SUCH LAWS AND REGULATIONS. TO THE EXTENT THAT LIABILITY
UNDER SUCH LAWS AND REGULATIONS MAY BE LIMITED, APPLE’S LIABILITY IS LIMITED, AT ITS
SOLE OPTION, TO REPLACE OR REPAIR OF THE COVERED EQUIPMENT OR SUPPLY OF THE SERVICE.
SOME STATES OR PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU.
4.Cancellation
You may cancel this Plan at any time for any reason. If you decide to cancel either call Apple at
the telephone number below, or send or fax written notice with your Plan Agreement Number to
AppleCare Administration, P.O. Box 149125, Austin, TX 78714-9125, U.S. (fax number 512-674-8125).
A copy of the Plan’s original proof of purchase must accompany your notice. Unless local law
provides otherwise, if you cancel within thirty (30) days of your Plan’s purchase, or receipt of these
Terms and Conditions, whichever occurs later, you will receive a full refund less the value of any
service provided under the Plan. If you cancel more than thirty (30) days after your receipt of this
Plan, you will receive a pro-rata refund of the original purchase price, based on the percentage
of unexpired Coverage Period, less (a) a cancellation fee of twenty-five ($25 USD) dollars or ten
percent (10%) of the pro-rata amount, whichever is less, and (b) the value of any service provided
to you under the Plan. Unless applicable local law provides otherwise, Apple may cancel this Plan
if service parts for the Covered Equipment become unavailable, upon thirty (30) days’ prior written
notice. If Apple cancels this Plan, you will receive a pro-rata refund for the Plan’s unexpired term.
5.Transfer of Plan
You may transfer this Plan to a new owner of the Covered Equipment by sending, faxing or
e-mailing notice of transfer to Apple Inc., ATTN: Agreement Administration, MS: 217-AC, 2511
Laguna Blvd, Elk Grove, CA 95758, U.S., fax number 916-399-7337 or agmts_transfer@apple.com,
respectively. You must provide the Plan Agreement Number, the serial numbers of the Covered
Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone
number and email address of the new owner.
6.General Terms
a. Apple may subcontract or assign performance of its obligations to third parties but shall not
be relieved of its obligations to you in doing so.
b.Apple is not responsible for any failures or delays in performing under the Plan that are due
to events outside Apple’s reasonable control.
c.You are not required to perform preventative maintenance on the Covered Equipment to
receive service under the Plan.
d.This Plan is offered and valid only in the United States of America. This Plan is not offered to
persons who have not reached the age of majority. This Plan may not be available in all states,
and is not available where prohibited by law.
e.
In carrying out its obligations Apple may, at its discretion and solely for the purposes of
monitoring the quality of Apple’s response, record part or all of the calls between you
and Apple.
f.You agree that any information or data disclosed to Apple under this Plan is not confidential
or proprietary to you. Furthermore, you agree that Apple may collect and process data on
your behalf when it provides service. This may include transferring your data to affiliated
companies or service providers in accordance with the Apple Customer Privacy Policy.
g.Apple has security measures, which should protect your data against unauthorized access
or disclosure as well as unlawful destruction. You will be responsible for the instructions
you give to Apple regarding the processing of data, and Apple will seek to comply with
those instructions as reasonably necessary for the performance of the service and support
obligations under the Plan. If you do not agree with the above or if you have questions
regarding how your data may be impacted by being processed in this way, contact Apple at
the telephone numbers provided.
h.Apple will protect your information in accordance with Apple Customer Privacy
Policy available at URL www.apple.com/legal/privacy. If you wish to have access to the
information that Apple holds concerning you or if you want to make changes, access
URL www.apple.com/contact/myinfo to update your personal contact preferences or you
may contact Apple at privacy@apple.com.
i.The Terms and Conditions of this Plan prevail over any conflicting, additional, or other
terms of any purchase order or other document, and constitute your and Apple’s entire
understanding with respect to the Plan.
j.Your rights under the Plan are in addition to any warranty rights you may be entitled to.
You must purchase and register the Plan while your Apple-branded iPhone is within Apple’s
One Year Limited warranty. Apple is not obligated to renew this Plan. If Apple does offer a
renewal, it will determine the price and terms.
k.There is no informal dispute settlement process available under this Plan.
lThe Plan’s legal and financial obligor in the United States of America is Apple Inc., 1 Infinite
Loop, Cupertino, CA 95014, U.S., unless the laws of your state require otherwise, in which case
Apple acts as the agent of the obligor.
m. Except where prohibited by law, the laws of the state of California govern Plans purchased in
the United States. If the laws of any jurisdiction where this Plan is purchased are inconsistent
with these terms, including the jurisdictions of Arizona, Florida, Georgia, Nevada, Vermont,
Washington, and Wyoming, the laws of that jurisdiction will control.
n.Support services under this Plan may be available in English only.
o.There is no deductible payment due in respect of a claim made under this Plan.
7.State Variations
The following state variations will control if inconsistent with any other provisions of this Plan:
Alabama, California, Hawaii, Maryland, Minnesota, Missouri, New Mexico, New York, Nevada,
South Carolina, Texas, Washington and Wyoming Residents
If you cancel this Plan pursuant to Section 5 of these Terms and Conditions, and we fail to refund
the purchase price to you within thirty (30) days for California, New York, Missouri and Washington
residents, within forty-five (45) days for Alabama, Hawaii, Maryland, Minnesota, Nevada, South
Carolina, Texas and Wyoming residents, and within sixty (60) days for New Mexico residents, we
are required to pay you a penalty of 10% per month for the unpaid amount due and owing to
you. The right to cancel and receive this penalty payment only applies to the original owner of
the Agreement and may not be transferred or assigned. The obligations of the provider under this
service contract are backed by the full faith and credit of the provider, Apple Inc.
California Residents
If you cancel within thirty (30) days of your Plan receipt, you will receive a full refund less the value
of any service provided under the Plan.
Colorado Residents
Notice: This Plan is subject to the Colorado Consumer Protection Act or the Unfair Practices Act,
Articles 1 and 2 of Title 6, CRS.
Connecticut Residents
The expiration date of the Plan will automatically be extended by the period that the Covered
Equipment is in Apple’s custody while being serviced.
Resolution of Disputes: Disputes may be resolved by arbitration. Unresolved disputes or complaints
may be mailed, with a copy of this Plan, to State of Connecticut, Insurance Dept., P.O. Box 816,
Hartford, CT 06142-0846, Attn: Consumer Affairs.
Florida Residents
The laws of the State of Florida will govern this Plan and any disputes arising under it.
Michigan Residents
If performance of the service contract is interrupted because of a strike or work stoppage at the
company’s place of business, the effective period of the service contract shall be extended for the
period of the strike or work stoppage.
Nevada Residents
Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider
before the expiration of the agreed term or one year after the effective date of the Plan, whichever
occurs first, except on the following grounds:
a.Failure by the holder to pay an amount due;
b.Conviction of the holder of a crime which results in an increase in the service required;
c.Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in
presenting a claim for service thereunder;
d.Discovery of an act or omission by the holder, or a violation by the holder of any condition
of the Plan, which occurred after the effective date of the Plan and which substantially and
materially increases the service required under the Plan;
e.A material change in the nature or extent of the required service or repair which occurs
after the effective date of the Plan and which causes the required service or repair to be
substantially and materially increased beyond that contemplated at the time that the Plan
was issued or sold.
Grounds for cancellation; date cancellation effective. No cancellation of a service contract may
become effective until at least 15 days after the notice of cancellation is mailed to the holder.
Cancellation of contract; Refund of purchase price; cancellation fee.
(i)If Apple cancels this Plan, Apple shall refund to Nevada consumers the portion of the
purchase price that is unearned. Apple may deduct any outstanding balance on your account
from the amount of the purchase price that is unearned when calculating the amount
of the refund. If Apple cancels a contract pursuant to NRS 690C.270, it may not impose a
cancellation fee.
(ii) Except as otherwise provided in this section, a Nevada resident who is the original purchaser
of this Plan, who submits to Apple a request in writing to cancel the Plan in accordance with
the terms of the Plan, shall receive a refund of the portion of the Plan’s purchase price that is
unearned.
(iii) If you request the cancellation of this Plan pursuant to subsection (ii), Apple may impose the
cancellation fee described in the Plan, but will not deduct the value of any service provided.
(iv) When Apple calculates the amount of a refund pursuant to subsection (ii), it may deduct
from the portion of the purchase price that is unearned: (a) any outstanding balance on the
account; and (b) any cancellation fee imposed pursuant to this Plan. Apple Inc. backs this Plan
for Nevada residents by its full faith and credit.
New Hampshire Residents
In the event you do not receive satisfaction under this contract, you may contact the New
Hampshire insurance department, by mail at State Of New Hampshire Insurance Department,
21 South Fruit Street, Suite 14, Concord NH 03301, or by telephone, via Consumer Assistance,
at 800-852-3416.
New Mexico Residents
Cancellations: No Plan that has been in effect for at least 70 days may be canceled by the provider
before the expiration of the agreed term or one year after the effective date of the Plan, whichever
occurs first, except on the following grounds:
a.Failure by the holder to pay an amount due;
b.
Conviction of the holder of a crime which results in an increase in the service required;
c.Discovery of fraud or material misrepresentation by the holder in obtaining the Plan, or in
presenting a claim for service thereunder;
dDiscovery of an act or omission by the holder, or a violation by the holder of any condition
of the Plan, which occurred after the effective date of the Plan and which substantially and
materially increases the service required under the Plan;
e.A material change in the nature or extent of the required service or repair which occurs
after the effective date of the Plan and which causes the required service or repair to be
substantially and materially increased beyond that contemplated at the time that the Plan
was issued or sold.
North Carolina Residents
The purchase of this Plan is not required either to purchase or to obtain financing for computer
equipment.
South Carolina Residents
Unresolved complaints or Plan regulation questions may be addressed to the South
Carolina Department of Insurance, P.O. Box 100105, Columbia, South Carolina 29202-3105,
Tel: 1-800-768-3467.
Tennessee Residents
This Plan shall be extended as follows: (1) the number of days the consumer is deprived of the use
of the product because the product is in repair; plus two (2) additional workdays.
Texas Residents
The provider may cancel this Plan with no prior notice for non-payment, misrepresentation
or a substantial breach of a duty by the holder relating to the Covered Equipment or its use.
Unresolved complaints or Contract regulation questions may be addressed to the TX Dept. of
Licensing and Regulation, P.O. Box 12157, Austin, TX 78711, U.S.
Toll-Free Numbers
In the U.S:
800-APL-CARE (800-275-2273)
Seven days a week
8:00 A.M. to 8:00 P.M. Central time*
* Telephone numbers and hours of operation may vary and are subject to change. You can find the most up-to-date local and
international contact information at www.apple.com/contact/phone_contacts.html. Toll-free numbers are not available in all
countries.
www.apple.com
© 2007 Apple Inc. All rights reserved. Apple, the Apple logo, iTunes, and Mac are trademarks of Apple Inc., registered in the U.S. and other
countries. iPhone is a trademark of Apple Inc. AppleCare is a service mark of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Apple is under
license. Other product and company names mentioned herein may be trademarks of their respective companies.
034-4295-A
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